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Airport Transfers - Terms Of Service

El Greco Tours
47 - 49 Theotokopoulou str
Chania, Crete, PO Code GR 73131
Tel.: +30-28210-84700
Fax: +30-28210-91829
Μargiolakis Evangelos P.C
47, Theotokopoulou str, 73131, Chania
VAT EL094345770, TAX DEPARTMENT OF CHANIA
ΕΟΤ: 10 42 E 60 61 00747 01

 

Service Description

  • Airportransfers.gr offers transfer services to travellers. Our tranfer services can be from a passenger terminal (airport / seaport / bus station / train station) to a hotel of your choice or vice-versa. We cover transfer services between a terminal and a hotel of the same area, or between a terminal and a hotel in a more distant area / city. Selection of available transfer areas for each terminal is automatic; you are easily guided to the destination of your choice, through our automatic selection interface.
  • Our transfer services may include taxis, buses, cars, mini-buses, boats, limos, trucks, trains or catamarans. Depending on the destination of your choice, some or all of these transfer types may be available.
  • Each transfer service may either be private (exclusive for you) or shared with other passengers. This, together with other, more detailed information is available directly when you search for a transfer service and after you register and confirm it.



Service Delivery Policy

  • Right after you have paid for your transfer service, you will receive an email, including the Voucher, which holds the complete details of your service. This voucher will include all the necessary information you will need, in order to have your service delivered (such as the meeting time and meeting point with our driver), as well as contact information (such as service phones and contact hours).
  • If necessary, us or our representative (service vendor) may contact you, to arrange the details of your transfer, prior to delivery, especially in case you need us to pick you up in a very special pickup location.



Terms of Use for our Transfer Services

  • We will not accept responsibility where incorrect or insufficient information has been provided, by the client.
  • Please make sure that you complete correctly your phone number, including the international code (eg "0045...", for Denmark). This phone will be required, so we may contact you after your booking, to verify your information. You will also need to have this phone activated when you arrive at the pickup point, so our driver may contact you. If this phone cannot be active while in Greece, you should provide a 2ndary phone number, where our driver may contact you, at the pickup location.
  • Please make sure you enter the correct information, during all steps of the booking process and verify them, before proceeding to the finalizing of your service
  • You may be required to provide Identification (show us your ID card or passport, before using our taxis or buses). Please make sure that you complete the passengers names correctly.
  • Yoy may be required to show your Purchase Voucher, which you receive by email, right after your purchase, before boarding.
  • We undertake that all our drivers will be familiar with our guidelines on meeting and collecting passengers, from the drop-off / pickup locations.
  • Transfer details, including instructions on meeting the driver, may be provided in writing, in form of a booking confirmation when the booking is made. You may use the "comments" field of the booking form, in order to provide such information.
  • If the passenger(s) cannot find our driver, they must not leave the pickup location, without calling us by phone. If they do so, payment is non refundable and we take no responsibility whatsoever in any alternative measures the passenger may take to transfer themselves to their accommodation.
  • Online cancellations have never been so easy: Just use the link "Manage Transfer" on the main menu.
  • If you are unable to cancel your booking, please contact us at [email protected].
  • Please check our terms and conditions for cancellation and amendment charges, below.
  • Upon purchasing any of our Services, you accept the Service Temrs of Use and the Website Terms of use, as descibed in this page.



Amendments that you make to bookings

  • Booking amendments are not available. Instead, you are able to cancel your transfer service and book a new one. In such a case, our Cancellation and Refunding Policies apply (please refer to the next section).



Cancellation / Refunding Policy

  • Cancellations must be actioned online, on the Website. This is free of any administration charge. The time limit this action can be performed depends on the service, as we use multiple vendors to deliver. You are informed on this time limit, on your Confirmation Voucher, which is sent to you by email, right after your purchase. If you have any problems cancelling your service online, you should send an email to [email protected], within Greek office hours (9am to 5pm). We cannot guarantee emails will be actioned, if received outside of our Greek office hours.
  • The cancellation refund price depends on the policy of our 3rd party transportation suppliers. In most cases,cancelllation fees are as follows:
  •     - Standard 12% cancellation fee, if a refunding is applicable.
  •     - 100% of the cost, if a refunding is not applicable.
  • In any case, you are directly informed on the price you will be refunded, right after your purchase, on your Confirmation Voucher.



Payment Policy

  • Airport transfer services must be paid right after the service is booked, by using the payment button on your screen, or later on, by using the payment link sent to your email. If the payment is not made until 25 minutes, the lastest, after the purchase, the transportation service is automatically cancelled. Payment cannot be made on arrival.
  • In case you register for 2 transfer services at the same time (an arrival and a departure transfer), when paying right after the purchase, you pay for both. If you decide to pay using the payment link sent to your email, you will pay for each one individually, as per the instructions sent.
  • Payments may be refundable, according to our Cancellation / Refunding Policy (please see below). Please make sure that you have completed correctly all the details of your transfer service, before proceeding to payment.
  • In case of a problem in payment, please contact us, by phone, or use our contact form, to resolve your issue.



Payment Methods

  • We accept all VISA, MasterCard and AmericanExpress credit and debit cards.



Payment security

  • All payments made using your credit card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and they make use of the TLS 1.1 encryption protocol with 128-bit encryption (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, at which point it is decoded, using the appropriate encryption key. This method is safe and protects all your sensitive information (credit card information and personal information) when paying.

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CONTACT

Address: Platanias Exit, 73014
Chania, Crete, Greece
Phone No: +30 28210 84700,
Fax: +30 28210 86018

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